I have plenty of experience, as a landlord, dealing with letting agents and can honestly say that the calm, intelligent efficiency of JP Hay has been deeply impressive and immensely professional. Indeed, they embody a model for landlord, tenant and agent relationships: Sam and Poppy are utterly remarkable – I have been delighted by their attention to detail, discipline, work ethic, persistence and measured approach to all things. I have total trust in the whole team and value their expertise. I recommended them unreservedly and absolutely.

Excellent communication and levels of service. I don’t feel like I’m getting hoodwinked on maintenance cost issues. Due diligence is done sanity checking the tenants problems and single quotes from preferred contractors is not always modus operandi. This gives me confidence my investment is performing as well as possible. They know my property, the management company of the development, the council and the area well and clean numerous issues without giving me the grief of having to get involved. They have also been good enough to help me with my cash flow in the past letting big payments (like a complete redecoration) come from my next couple of months rental income. The MD is also very au fait and qualified when it comes to legal issues with your tenants. I strongly recommend this agency.